Shipping policy
Free delivery
Delivery is free on every order. There is no minimum, and nothing is added at checkout — the price you see on the product is the price you pay.
Mi Loco Loco is part of Huis en Tuinmarkt, based in Amstelveen, the Netherlands. Last updated: 4 October 2026.
Where we deliver
The Netherlands, Belgium and Germany. Our food partner does not deliver outside these three countries, so we cannot ship anywhere else yet.
Our free travel tools work wherever you live, even if we cannot send you a bag of food.
How long it takes
Your order is packed under our own label, shipped from the Netherlands and delivered by PostNL. It is handed to PostNL on the next working day. There is no cut-off time to beat: whenever you order, the next working day is the one.
| Destination | Handed to PostNL | Estimated delivery |
|---|---|---|
| Netherlands | Next working day | 2–4 business days |
| Belgium | Next working day | 3–5 business days |
| Germany | Next working day | 3–5 business days |
Large orders
One parcel holds up to 30 kg. If your order is heavier than that, it is split over more than one parcel and these may arrive on different days. This costs you nothing extra.
If you are not at home
A bag of dog food does not fit through a letterbox, so somebody has to take it in. If nobody answers the door, PostNL usually tries a neighbour first and otherwise leaves your parcel at a pickup point nearby. You get a card through the door or a message with the address, and you collect it there with your ID. With a heavy bag this is the most common outcome, so it is worth knowing in advance.
Tracking
We do not send tracking automatically. Our supplier packs the parcel and hands it to PostNL, and the tracking notice reaches us rather than you, so there is nothing we can pass on unless you ask for it.
Email us with your order number and we will forward the PostNL tracking the same day we see it. If a parcel is clearly running late, tell us and we will chase PostNL for you.
Delays
The times above are estimates, not guarantees. Public holidays and the carrier's own hiccups can add a day or two. If your parcel is clearly running late, email us and we will chase it.
Your address
Please check your address before you order. Because your order goes out on the next working day, the window to correct a typo is short. We are not able to recover a parcel sent to an address that was typed incorrectly. If a parcel comes back to us because the address was wrong or delivery was refused, we will get in touch — sending it out again means new shipping costs.
Lost or damaged parcels
Contact us within 30 days of the expected delivery date, with your order number and photos if something arrived damaged. We sort it out with our supplier, and you get a replacement or a refund where the fault is on our side.
Changing or cancelling an order
Let us know as soon as you can. We can still change or cancel an order that has not yet been handed to our supplier. After that we cannot stop it.
Questions
Email edwinshelp@live.nl or send a WhatsApp message to +31 (0)6 1180 1180. We aim to answer within one business day.
Mi Loco Loco — part of Huis en Tuinmarkt
Kuifeend 15, 1187 BW Amstelveen, the Netherlands
Chamber of Commerce 34285149 · VAT NL002168833B80