Shipping & Delivery

Everything we sell ships free. No minimum order, no shipping added at checkout. Here is what happens after you press order, so you know what to expect.

📦 What free shipping covers

Dog food, treats and supplements, to the Netherlands, Belgium and Germany. Free from a 4 kg bag to a 20 kg one, with no minimum order.

We keep it simple on purpose: a bag of food should cost what the bag costs.

🚚 How long it takes

Your order goes out on the next working day, with PostNL. There is no cut-off time to beat — whenever you order, the next working day is the one.

Two working days is what our own orders inside the Netherlands have taken. Belgium and Germany take a little longer. We are telling you what normally happens, not promising a date — PostNL has busy weeks like everyone else.

🏠 If you are not at home

A bag of dog food does not fit through a letterbox, so somebody has to take it in. If nobody answers the door, PostNL usually tries a neighbour first, and otherwise leaves your parcel at a pickup point nearby — often a post office or a supermarket. You get a card through the door or a message with the address, and you collect it there with your ID.

This is normal and your parcel is safe. It is also what happens most often with a heavy bag, so it is worth knowing in advance rather than finding a card on the mat.

📬 Big orders

One parcel holds up to 30 kg. Order more than that and it is split over several, which may arrive on different days. It costs you nothing extra.

🔎 Where is my order?

We will be straight with you: we do not send a tracking link automatically. The parcel is packed and handed to PostNL by our food partner, and the tracking notice goes to us rather than to you. We would rather say that plainly than promise an email that never arrives.

Ask and you get it. Send us a message with your order number and we will forward the PostNL tracking the same day we see it.

Is it taking longer than the table above, or does something seem wrong? Tell us and we will chase PostNL for you. You do not have to do that part yourself.

📍 Wrong address?

Your address goes straight through to the people who pack your order, so we can only change it before the parcel leaves. Because your order goes out the next working day, that window is short. Spotted a typo? Tell us as soon as you can and we will try to catch it in time.

🌍 Countries we do not reach yet

We deliver to the Netherlands, Belgium and Germany, because that is where our food partner delivers. We would like to go further, and we will say so here when we do.

Our travel tools are free and work wherever you live, even if we cannot send you a bag of food yet.

😕 Damaged or missing?

Get in touch within 30 days of the expected delivery date, with your order number and a photo if something arrived damaged. We will sort it out — a replacement or a refund where the fault is ours. Read how returns work in our Return Center.

This page explains how we work. The binding version, with the legal wording, is our shipping policy.