Cancellation policy

Some of our dog food can be bought on subscription: the same bag arrives automatically every four weeks and you pay 10% less than the one-off price. This page explains how that works and how you stop it.

Subscriptions are handled through Seal Subscriptions. Mi Loco Loco is part of Huis en Tuinmarkt, Amstelveen, the Netherlands. Last updated: September 2026.

What you are agreeing to

  • Your bag is sent every four weeks, starting from your first order.
  • You pay 10% below the normal price, for as long as the subscription runs.
  • Delivery is free, as it is on every order.
  • You are charged automatically each time, with the card or payment method you used for the first order. You get an email before each charge.

Not every food is available on subscription. Puppy and junior foods are not, because a young dog outgrows them too quickly for a fixed cycle to make sense.

There is no minimum term

You are not tied in for a number of months. After your first delivery you can stop whenever you like.

Cancelling

You can cancel up to 24 hours before your next delivery is prepared. Cancel after that and the order on its way still goes out; the subscription then ends and you are not charged again.

Two ways to do it:

  • Use the link in any subscription email you have had from us — it takes you straight to your subscription.
  • Or email edwinshelp@live.nl, or send a WhatsApp message to +31 (0)6 1180 1180. We will take care of it and confirm.

We never ask why, and we do not charge a cancellation fee.

Pausing or skipping

Still have food left? You can skip a delivery or pause your subscription instead of cancelling, in the same place. Handy when your dog is staying somewhere else for a while, or when a bag lasts longer than expected.

You can also change how often you receive a delivery, or switch to a different bag size or recipe, without starting over.

If the price changes

We will tell you at least 30 days in advance by email before a subscription price changes. Until then you keep the price you have. If the new price does not suit you, cancel before it takes effect and nothing further is charged.

If we cannot deliver

If a food is out of stock at our supplier, we let you know and your delivery moves to the next date — we do not charge you for something that is not going out. If a food disappears from the range for good, we say so in time and suggest what comes closest.

Something wrong with a delivery

Damaged bag, wrong item, or a food past its date? Email us within 14 days of delivery with your order number and a photo. We replace it or refund it. See our refund policy for the full picture.

Your right of withdrawal

Your statutory rights as a consumer apply to every delivery in a subscription, just as they would to a single purchase. Note that opened bags of food cannot be returned, for reasons of hygiene — that is set out in our refund policy.

Questions

Email edwinshelp@live.nl or send a WhatsApp message to +31 (0)6 1180 1180. We aim to answer within one business day.

Mi Loco Loco — part of Huis en Tuinmarkt
Kuifeend 15, 1187 BW Amstelveen, the Netherlands
Chamber of Commerce 34285149 · VAT NL002168833B80